MY TECHNICAL WRITING EXERCISE

 1.     Describe the functional flow diagram shown below. If possible, elaborate on a few processes with additional steps descriptions.


Initially, a new visitor enters our website. Then he/she tries our app. If he/she is happy with our application, he/she will register using his email address. In case, marketing collateral is required, he/she will download it from the app. The registered users will then confirm their email id by clicking on the confirmation link sent to their mail inbox. Such users will be termed as ‘Engaged Users’. Once these engaged users pay for availing any of our services offered in the app, they will then become ‘Paid customers’. Finally, if the user drops out without making any purchase then they will be categorized as ‘Lost Customers’. The user communication will be continuously made with both the above-said customers as a part of the retention process.


2. Write down the essential sections of a typical TOC for:-

(i)              Product technical specification document

Revision Log

Executive Summary

Assumptions, Risks, and Dependencies

Requirements

References

Glossary

 

(ii)            Data Specification document

 

Scope

Overview

References

Terms and definitions

Symbols and Abbreviations

Specifications

Data content and Structure

 

(iii)           Product Release Standard operating procedure

Objective

Scope

Responsibility

Process Flow Diagram

Product Release Procedure

Evaluation criteria

Revisions

Glossary

Annexure

References

Comments