Chatbots versus human interactions (favour both)

In this modern era, more and more businesses are going online to gain new leads and improve their visibility. For this purpose, various businesses are using chatbots, an automated chat agent for interacting with their customers. While this may help organizations to save their time for resolving redundant queries, sometimes a bit of human interaction makes the customers feel good about the interaction they had too. So, to conclude, whether you rely on the accuracy of an automated chat response agent or the expertise of a human support representative, it all depends upon the needs of your service/business.