Website Content Audit - example - Moonlight e-Commerce store

 MOONLIGHT – RHEA ECOMMERCE SHOP – OBSERVATIONS:

 



1.     How can a product with ‘Num of Sale’ as 0 appear in ‘Featured Products’ section? You can remove them and add a few other products that are having higher ‘Num of Sale’ value to improve sales. Also, I think like the ‘Featured Products’ placard must not extend more than 3 slides. Having 10 slides seems too much. Consider cutting down the products in the list.

 

2.     Further the images of all the items in Featured Products section must be in a little bigger size compared to normal products. You can even use attractive text or highlighting or even some graphical fonts for their product titles. I even would suggest you mention something like ‘Sale ends soon’ or ‘Special Offer’ or ‘Today only’ etc. in blinking text to tempt the customers.

 

3.     It seems that the Share via ‘WhatsApp’ icon is not working in the actual product page of all the items in your shop.

 

4.     Most of your products doesn’t seem to have any customer review yet. Consider adding a few customer testimonials on your own to improve your shop’s credibility. Nothing wrong in doing so. Many startups are doing it. You can even create dummy orders yourself and rate the purchase for this purpose.

 

5.     The product description seems very blunt for almost all the products. They look like just copy pasted text from some notepad file. I suggest you make the titles bold, rewrite the content, if possible, for better Search Engine Optimization (SEO ratings) – because Google’s search engine crawlers give preference to unique content. Also, improve the size of the text a bit if possible. Seems very difficult to read.

 

6.     Consider making the ‘Related Products’ placard too scroll automatically just like your ‘Featured Products’ section. Because customers might find it difficult to click on the left or right arrow button repeatedly to see the related products one after the another.

 

7.     I will explain this thing with example itself. Here is one of your product’s url:

https://www.top-supermall.top/product/xiaomi-xiaomi-mi-11-lite-128gb8gb-65-inch-90hz-amod64mp-triple-camerasnapdragon-732gdual-sim-gsm-unlockedusglobal4g-lte-international-versionnon-verizonboostpink-R9S6J

 

The description of this product is disappointing to say the least. If I am a customer, I would never ever buy this product, if I happened to read this description. There is absolutely no problem with the content. The problem here is with the presentation.

 

Check out this Amazon product page for example:

https://www.amazon.in/New-Apple-iPhone-12-64GB/dp/B0932QYBH8/ref=sr_1_1_sspa?crid=30AYWWHOJ22II&keywords=iphone&qid=1666451470&qu=eyJxc2MiOiI2LjgyIiwicXNhIjoiNi41NiIsInFzcCI6IjYuODAifQ%3D%3D&sprefix=iphones%2Caps%2C730&sr=8-1-spons&psc=1

 

Here they have represented each of the product’s USP (Unique Selling Point) with attractive pictures. And you can even see the size of the text they use. It is marketing. Make all the titles and important keywords big, so that your customers can skim through the description without having to read each word of it.

 

I would give you another example:

https://www.amazon.in/Whirlpool-Fully-Automatic-WHITEMAGIC-ROYAL-6-0/dp/B08R8DGDSK/ref=sr_1_2_sspa?crid=3UTZK9UW68P3R&keywords=washing%2Bmachine&qid=1666451788&qu=eyJxc2MiOiI2LjQ2IiwicXNhIjoiNi4yMSIsInFzcCI6IjUuMzAifQ%3D%3D&sprefix=washing%2Bmachi%2Caps%2C302&sr=8-2-spons&th=1

 

Here the USPs are given as vectors/thumbnails (short logo like icons), followed by their title and a short and crisp description. You can rewrite your website’s existing content in this way for better readability.

 

8.     If you are talking about specifications of a particular phone or product, always use ‘Tabular format’. It facilitates better understanding. In your website, all such specs are given along with normal product features in the form of plain texts.

 

9.     Top selling products is arranged based on ‘Num of Sale’ field, which is good. Also, ‘add to cart’, ‘add to Wishlist’ and ‘add to favorites’ buttons present over the product thumbnails are working perfectly. No issues. But I would suggest you make those 3 icons a little big. Because it is too small to notice them while scrolling over the picture.

 

10.I have a general suggestion about your shop name appearing at the top of every page. If you are going to have it this way, the logo of your shop and the ratings etc. must be eye-catchy in some way or other. Or else, I would suggest you to better remove it and keep it at the left/right pane or at the bottom. It is because the 1st scroll of every webpage is the business end of the webpage. Your shop details are unnecessarily occupying them in my opinion.

 

11.Consider adding the text ‘Previous’ next to Left arrow button at the bottom in the item navigation page and similarly the text ‘Next’ next to Right Arrow button at the bottom of item navigation page to make it easy to understand if possible.

 

12.How can all the products in your store be in the ‘New Arrival Products’ category? in the ‘Store Home’ page. Only add newest items added to your catalog in that section and make that section as short as possible.

 

13.The title of the ‘Terms Conditions Page’ is shattered. It must be like ‘Rhea Mall’s Seller Channel Terms of Service’. Not in separate lines. Also consider removing extra line breaks before the Introduction content.

 

14.The title of the ‘Privacy Policy Page’ is also shattered. It must be like ‘Rhea Mall’s Seller Channel Privacy Policy’. Not in separate lines. Also consider removing extra line breaks before the Introduction content. I also feel that the overall size of the text in the page must be increased.

 

15.As an add on, I will give you another useful suggestion. Ask Rhea platform team, if they provide any filters to segregate the products based on prices, brands, categories, colors etc. They must be present either at the top of your shop’s product listing page or in the left panel. Every online shopper would prefer it.

 

16.See there is no description for this product:

https://www.top-supermall.top/product/coach-pennie-leather-crossbody-shoulder-wallet-1-vuiQ3

 

I had found that there are several products in your shop like this. If you don’t get the original description from the brand or manufacturer, consider rewriting product descriptions written from your competitor sites. But it must never be empty. It will also affect your page’s search engine ranking.

 

17.Another design-oriented suggestion for the same page:

https://www.top-supermall.top/product/coach-pennie-leather-crossbody-shoulder-wallet-1-vuiQ3

 

In case if the product description or review is short, as per your website’s current design, the Related Products section seems to push itself towards up automatically. If it happens, then there are loads of empty spaces available at the bottom of your product page, which looks very odd. So, no matter the content is there or not, the ‘Related Products’ section must be at its original position only. You can have blank white spaces in the product description text area itself rather than having empty spaces at the bottom of the page!

 

Note: I have made all these observations by looking your shop at a glance only. I can even suggest you more, if you really liked my work. Feel free to get back to me for any further clarifications.

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