I. Home page- Content:
Banner text (Suggestion): Instantly convert your web traffic to business leads
round the clock.
Banner Content (Suggestion): Enhance your customer experience and drive sales
by means of our professional customer service.
Best Managed Live chat services for your business:
Our dedicated team pro-actively engage with the visitors of your website to deliver
a fruitful experience. Stats show that more than 98% of website visitors simply
leave a website without buying a product or availing a service. We, at Chat
Metrics, increase your conversion rates with our highly skilled lead generation
specialists on your website, 24/7. In fact, our live chat staff are handpicked and are
rigorously trained to ensure that we deliver the desired results.
i. Grow your sales
We assure you that we will double your sales for your business/service.
We achieve this by collaborating with marketing experts who can analyze
and provide you with highly qualified leads.
ii. Cut your overheads
Facts prove that the process of conversion of an existing qualified lead is
far easier than acquiring a new lead. By associating with us, you can
witness the magical shift in your sales team’s productivity and
effectiveness within a short span of time.
iii. Automated Lead Generation
Chat Metrics could be integrated with thousands of software tools to
effortlessly generate you quality leads all through the year.
iv. Smart reporting using Google Analytics
We carefully monitor your business to help you achieve a higher ROI. By
means of availing our service, you gain access to our exclusive reporting
tools to monitor your service performance on a real time basis.
Simply play with our various Chat Metrics Integrations!
Whether you want to capture your data for analysis or you want to improve the
efficiency of your automation process or you want to efficiently log customer
interactions for relationship management, Chat Metrics is there for you. Because of
its ability to seamlessly integrate with various CRM, email automation and in-
house software tools, we have become the preferred vendor for all business sizes
these days. To know the complete list of available integrations check out our Chat Metrics Integrations page.
New Section: What is a Managed Live Chat?
Managed Live Chat is a Web service that allows its businesses to chat or
communicate, in real time with visitors of their Web portal. Managed Live chat
applications are commonly used to provide immediate customer support and
information to its customers and clients. Even though the key functionalities and
features of various managed live chat services are application specific, you can
generally expect a live chat application to provide real time visitor monitoring,
website traffic analysis, customized chat windows, Web site integration and highly
secure administration controls.
Most of your website’s visitors may browse at night after their job or in the early
morning before leaving for work, which leaves them with only chat to get answers
to their questions then and there. In such cases, an offline chat reduces the number
of leads, since it denies your visitors of the kind of customer service they expect
before making a purchase.
Managed Live chat, also called live help or live chat ensures that your live chat
service never goes offline at any point of time. If you are currently using your
company’s staff to man the chat who cannot handle it 24x7, or in case you have
subscribed to any chat service that turns off during weekends or at night, it is
always recommended to go for an ‘always on’ system in order to maximize
efficiency and improve customer satisfaction.
Managed Live Chat software have been proven to increase business inquiries and
sales leads for different kinds of websites across the globe. It is because the
provider of Managed Live Chat service like Chat Metrics resources it with service-
oriented staff to ensure that quality support is there for your customers, when they
desperately need it on each and every day.
By having a dedicated Managed Live Chat service, your customers are well
informed and are warmly received. It is also important to differentiate a normal
lead from a highly qualified lead. Managed Live Chat representatives can
segregate the customers into these buckets based upon the interest levels of the
customer. Often, with an automated chat-bot, you can only capture few salient
features of the lead. But through Managed Live Chat, a detailed client profile can
be captured by the real time agent. A professional Managed Live Chat support firm
like Chat Metrics, employs highly experienced chat representatives who are
rigorously trained through well documented chat scripts which is not possible
when using in-house team for providing support.
So, you may ask us why I should offer live chat support, when most of the sales
happen during normal business hours. To answer, Chat Metrics has generated
thousands of leads all these years, and 50% of those chats happened after 5pm and
before 8am! Yes, it is true!!! That is when people have more time as they are less
stressed and are more likely to be in the buying mood. Hence by rejecting to offer
24/7 live chat, you are certainly missing out on half of your leads!
Case Studies:
1. “Leads generated by Chat Metrics has increased our monthly revenue by
22%”
- Karen Austin, Founder- Skin & Laser
2. “Check what Peter has to say about how we have assisted their venture to
grow their online business”
- Peter Zafiris, Industrial Marketing Specialist at
‘Industrial Ideas’.
Did you know that over 98% of your website’s visitors are not getting converted
into real customers?
Reach us to know more about your customer’s perspective
2) Features page- Content:
a. Live Chat Vs Managed Chat
b. Statistics
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