I. Installation Tab - Content:
A. How to install live chat on your Wix website
B. How to install live chat on all your company’s website
C. How to install live chat on Kentico website
Step 1. Login to your Chat Metrics account
Step 2. Go to the settings page on your Chat Metrics dashboard
Step 3. Copy the code so you can paste this inside your Kentico.com website.
Step 4. Login to your Kentico.com website admin dashboard here
Step 5. After successfully logging in to Kentico.com, click on the ‘settings’
menu on the left sidebar (as shown in the image below)
Step 6. Once you arrive at the ‘settings’ page menu. Click on ‘Tracking &
Analytics’ under Advanced Settings on the left sidebar.
Step 7. Once you arrive at the ‘tracking & analytics’ page, click on ‘new tool’
button and select <custom> from the dropdown list.
Step 8. You should now see a popup box named ‘Add a New Tool’ as shown in
the image below. Next, paste the ‘Chat Metrics tracking code’ in the first
section.
Select your domain you want to install Chat Metrics on.
Give it a friendly name (for example- Chat Metrics)
Leave ‘add code to page’ section as default
Select ‘head’ for the code placement
Finally, don’t forget to click ‘apply’ in order to save all changes.
Step 9. Once you have successfully added the tracking code, you will see the
new tool in the ‘Head’ section.
Please make sure your new tool is turned on as shown in the image below
D. How to install live chat on your WordPress website
Step 1. Login to your Chat Metrics account
Step 2. Go to the settings page on your Chat Metrics dashboard
Step 3. Copy the code so you can paste this inside your Wordpress.com
website.
Step 4. Login to your Wordpress.com website admin dashboard here
Step 5. After successfully logging in to Wordpress.com, click on the ‘settings’
menu on the left sidebar (as shown in the image below)
Step 6. Once you arrive at the ‘settings’ page menu. Click on ‘Tracking &
Analytics’ under Advanced Settings on the left sidebar.
Step 7. Once you arrive at the ‘tracking & analytics’ page, click on ‘new tool’
button and select <custom> from the drop down list.
Step 8. You should now see a popup box named ‘Add a New Tool’ as shown in
the image below. Next, paste the ‘Chat Metrics tracking code’ in the first
section.
-->Select your domain you want to install Chat Metrics on.
-->Give it a friendly name (for example- Chat Metrics)
-->Leave ‘add code to page’ section as default
-->Select ‘head’ for the code placement
-->Finally, don’t forget to click ‘apply’ in order to save all changes.
Step 9. Once you have successfully added the tracking code, you will see the
new tool in the ‘Head’ section.
Please make sure your new tool is turned on as shown in the image below
II. Getting Started Tab- Content:
A. What exactly does the Chat Metrics do?- Webpage Content:
While there are a plethora of chat software providers available in the market,
you may ask us what is so unique about us. The answer is “end to end
automation” of your customer support process, right from the point of
answering simple queries to converting them into qualified leads through our
in-house marketing experts.
To understand things better, you first need to know ‘How managed chat
works?’ from the business perspective. In layman terms, a managed chat service
is nothing but an exclusive service where the chat service provider offers active
live chat support to chat box users of your website on a real-time basis all
through the year.
Once you understand how managed chat works, it is then important to
understand the key benefits of investing in this service. Here are a few
significant advantages of managed chat service compared to other conventional
chat services available in the market:
i. A steep rise in productivity and ROI rates.
ii. More appointments with the clients paving the way to achieve more
product sales.
iii. A chance to upsell your other products/services too.
iv. Ability to document the visitors of your website for business purposes.
v. A better relationship with your customers in the long run.
Managed Chat can indeed make a world of difference for your business:
Believe it or not, more and more businesses have started spending a
considerable amount of money to enhance their customer experience through
managed chat services. In fact, live chat has a lot to offer for both Business-to-
Business and Business-to-Consumer business models. By making sure that your
customer queries are resolved thick and fast, you create a positive impression
among the minds of your customers. As goes by the popular saying, “The first
impression is the best impression”, right?
B. What is a qualified lead?- Webpage content:
The main objective of us here at Chat Metrics is to provide qualified leads to
our customers at an affordable cost. Before getting into that, we will try to
understand what exactly are qualified leads.
A qualified lead can be a firm or an individual who has expressed his keen
interest in your company’s products or services because of your intensive
marketing campaigns. Qualified leads generally would have engaged with your
brand by voluntarily inquiring about your services/products with keen interest
during the live chat with chat representatives. These leads have the potential to
become prospective customers very soon if handled in an appropriate manner.
Qualified leads can be otherwise called as “promising leads”, who are quite
curious about availing the services of your firm, but haven’t yet taken the initial
steps of the sales process. An important point to note is that these qualified
leads are more receptive your sales pitch compared with your normal
customers. To make it simple, regular customers can be considered as a people
who simply pass through your store-front in a shopping complex, while these
qualified leads enter your shop with clear buying intentions.
C. How do we charge only for a fully qualified lead? – Webpage content
Before deep diving into ‘fully qualified leads’ section, it is essential for you to
know which kind of customers are exactly termed as ‘qualified leads’. Please
(visit this link: link to qualified leads webpage) in case you have not read our
previous article on this particular topic.
Now that you know the basics about sales leads, for a lead to turn into a fully
qualified lead it must satisfy the following conditions:
a. He/she must have shown strong intent to browse through your company’s
offerings.
b. The individual or the firm must have filled an online contact form for further
conversation.
c. All the details submitted by the client is properly validated.
As discussed earlier, fully qualified leads are reliable clients who can be easily
converted to loyal customers of your business. Nicknamed as ‘Sales-ready
leads’, these fully qualified leads could be simply relied upon for boosting your
business sales with minimal efforts.
The transparent pricing structure of Chat Metrics:
Chat Metrics, an industry leader in Managed Chat service, understands its
client’s overheads and hence has designed a completely transparent pricing
structure by taking several factors into consideration. Once you initially
subscribe to our services as a Pilot project, you will be provided with access
credentials for Chat Metrics dashboard which lists all the fully qualified leads
acquired by Chat Metrics chat experts through the chat window that will be
incorporated in your website.
As far as Chat Metrics is concerned, we don’t rush you at any stage of the entire
process. Based on your key preferences, our sales experts will have a detailed
discussion with you to better understand your business objectives, amount of
website traffic, current conversion rates, and devise a potential best fit plan that
is a win-win situation for both of us. To add more, we are a company driven by
strong professional ethics and hence we do not charge for chats or other
interactions in the names of service charge or anything else as deemed by
others.
Once you verify the genuineness of the supplied lead, we simply charge a
nominal fee starting from $10 USD per lead, which is very low compared to our
competitors and as per the industry standard. And, we are quite sure that you
could very easily seal the sales deal, with the leads provided by our marketing
professionals!
D. Owner’s manual – Web page content:
I. Introduction:
Live chat is a web service that allows its clients to chat in real time with the
representatives of the company whose website they are browsing. In general,
Live support applications are predominantly used to provide instant customer
support by means of answering their questions and guiding them throughout the
entire sales process.
Chat Metrics’ advanced software, research and service delivery speaks volumes
about its professionalism and trust building. We hire passionate service-oriented
individuals who are capable of providing a highly personal and customized live
chat service to our clients, irrespective of their operating size and brand
reputation.
Chat Metrics is undoubtedly a Market Leader in Managed Live Chat services
for the purpose of Lead Generation and Website Conversion. We provide high-
quality chat support to our valuable customers, by employing real qualified
people to chat with your website visitors.
We handpick our chat agents who are highly proficient in the language they
support and that too through a rigorous recruitment process. Once hired, the
agents are highly trained to ensure that your website visitors are treated in a
similar way as if they have walked to your office in person or gave you a ring.
To summarize, the ultimate objective of us here at Chat Metrics is to harvest the
maximum possible sales qualified leads and hence present you with
opportunities to grow your revenues and reduce the overall cost of acquiring
new website leads.
II. Steps to deploy and make use of the Chat Metrics plugin:
Step 1: Sign up on Chat Metrics website at https://chatmetrics.com
Step 2: Once we receive your details, we thoroughly analyze your
website and business on the basis of various parameters to create a
business brief document. Once it is prepared, we will submit it for your
approval within 24 to 48 hours.
Step 3: Then, we make the required modifications to the generated
business brief document based on the feedback received from you.
Step 4: We run a pilot project for a period of 14 days to analyse and
understand how we can maximize leads from your website traffic. This
gives our customers the liberty to try us for a few days before making the
final decision of availing our services.
Here are the answers to a few of the common questions that are being
asked by our clients:
a. Is there any risk involved?
Completely NO!!! Since we don’t have any contracts or fixed lock in
period, there are no apparent risks involved in working with us.
Moreover, we only have a monthly billing cycle which gives the
decision making authority right in your hands.
b. Do you charge for the above-mentioned pilot period?
Depending upon the complexity of your website and the visitor traffic,
sometimes you may be charged for the leads converted at the time of
the trial period. All of these will be discussed beforehand with your
account executive before the commencement of the project.
c. Will you provide any dashboard to monitor lead conversion rates?
Ofcourse YES. In addition to several ready-made integrations, Chat
Metrics also provides you with the access to our Dashboard, a ready-
made reporting tool, giving you live updates about all you want to
know about Customer Support. As soon as you subscribe for our
services, our technical team will provide you with this dashboard
login which lets you to monitor all your website leads anytime and
anywhere. Chat Metrics’ advanced dashboard facilitates you to
manage your website visitors, track invoices and payments, access
service chats and much more.
III. Leads Tab- Content:
Leads are potential sales contacts for our clients. Once we have the
service that the customer is interested with and valid contact details, Chat
Metrics marketing team will directly forward the lead to the respective
clients for adequate follow up and to make the sale, appointment or
booking.
There are 3 ways by which you will receive your leads once you opt for
our service which are as follows:
i. Email
You will get an automated email as usual once a lead is generated
and the leads so collected will also be recorded in your personal
chat dashboard.
ii. CRM
CRM stands for Customer Relationship Management, a software
meant for retaining existing customers and acquiring new
customers. Though this is optional, you can also choose to get
leads inside your company’s CRM tool. For it, you need to
integrate it with our Chat Metrics software.
iii. SMS
For the people who are always on travel, receiving an instant sms
notification might be the perfect fit. If you wish to avail this, you
can sign up for mobile alerts at a very low fee of 2 cents per lead.
IV. Integrations Tab- Content:
a. What are integrations?
Integrations enables to bring in information or data from one
application platform into another, and hence paves way for more
robust and powerful experience with your software. This can help you
import and sync contact information, streamline your processes, create
automated follow-ups etc.
b. Which softwares can be integrated with Chat Metrics?
Chat Metrics can be easily integrated with several 3 rd party
integrations. In fact, we have 1000+ integrations with accounting
softwares, CRMs, analytics applications and email services. Even if
your organization makes use of custom-built inhouse platform, our
software development team can help you to integrate it with our Chat
Metrics plugin.
Here is a comprehensive list of integrations that we currently support:
1. Hubspot
2. 3dcart
3. Activecampaign
4. Adobe Business Catalyst
5. Big Commerce
6. Campaign Monitor
7. Core commerce
8. Drupal
9. Ecwid
10. Elevio
11. Freshbooks
12. Fullcontact
13. GetResponse
14. Google Adwords
15. Google+
16. Highrise
17. Icontact
18. Infusionsoft
19. Join.me
20. Joomla
21. Logmein
22. Magento
23. Mailchimp
24. Mixpanel
25. Omnistar
26. Prestashop
27. Proprofs
28. Shopify
29. Sparkpay
30. Teamviewer
31. Twitter
32. Weebly
33. Whmcs
34. Wix
35. Woopra
36. Wordpress
37. X-cart
38. Zapier
39. Zen cart
40. Zendesk
41. 1&1
42. AmoCRM
43. Desk.com
44. Dropbox
45. EKM
46. Facebook
47. Godaddy
48. Gold-vision
49. Google analytics
50. Google tag manager
51. Instapage
52. Kissmetrics
53. Magento2
54. Microsoft Dynamics
55. Nutshell
56. Playvox
57. Salesforce
58. Segment
59. Stratifyd
60. SugarCRM
61. Talkdesk
62. Volusion
63. Webflow.
c. How to set up an Integration?
Your favorite tools can be connected to Chat Metrics using
integrations. By means of integration, you can add tons of new
functions to your existing software. For instance, you can get more
newsletter subscribers for your Mailchimp mailing list or save leads in
your Salesforce.
Some integrations allow you to use certain services or tools or
services directly from Chat Metrics app. To check out if your
company’s tool is already integrated with our platform, please cross-
check our integration software list.
With 1000s of integrations already available, there is a bright chance
that your e-commerce platform or Customer Relationship
Management tool is already connected to ChatMetrics too!
Chat Metrics is an organization built on trust, integrity, and value.
We trust each other, and we act to ensure others trust us
We do what we say we will do and never overcommit
We deliver value at every opportunity
Excellence, Enthusiasm, and Energy are the 3 E’s we expect every client will
experience when partnering with Chat Metrics. We will make them feel great
about trusting us, make it special for them and welcome and respect each and
every one of them. Excellence is the expected standard at Chat Metrics.
Excellence in all areas: Self-development, Client Management, Client
Outcomes, Professionalism, and Commitment. Excellence is doing ordinary
things extraordinarily well.
We are the visitor’s servant. We are the host. We are there to make the visitor
feel welcome and assist them with their inquiry. We want them to trust us
enough to provide their contact details, so we can provide the lead to our client.
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