1. Our Average Service Response Timehas decreased considerably from the previous year's 320 minutes to 240 minutes in the current year. We are setting ourselves high standards of attaining 95% ASRT soon.
2. Average Service Up Time has also reduced from 480 minutes of 2014 to 340 minutesin 2015.
3. This year we have been appointed as Channel Partner by Reliance Communications for Reliance Enterprise Business Solutions for variety of products like Internet, MPLS VPN, Leased Line, Global Data Service, PRI and CENTREX, Audio & Video Conferencing solutions, Data Centre Services and Cloud Solutions.
4. We have become Dell's Enterprise Partner from the current year. This has also made us the Preferred Partner for Dell for its entire product range along with other pioneers of the industry such as HP, Microsoft, VMware and RedHat enterprises.
5. We have newly formed a focused Presales team in the current year and have appointed a dynamic Presales Head and 2 well experienced Presales Engineers to provide proactive IT solutions by identifying areas of improvement.
6. We have recently re-structured our Service Delivery Team to serve our clients better.
7. We have established business tie-ups with few top firms such as NVidia, Hitachi etc. in the year 2015.
8. Since we provide sales and support services to equipment of major Original Equipment Manufacturers, it is imperative that our support engineers needs to be certified professionals. The year 2015 saw a consistent increase in OEM certifications among our Quadselites as many of them have earned HP, Microsoft, UNIX and VMware certifications.
9. This year our site engineers attended an increased number of preventive calls on time which saw a fall in number of emergency service calls that critically affect our client's business.
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